Privacy Policy

TaskForge — a product of Imagilabs · Effective Date: June 17, 2026

This Privacy Policy explains how Imagilabs ("we," "our," or "us") collects, uses, stores, and protects personal and business data when you use TaskForge at taskforge.imagilabs.in. We are committed to responsible data handling in compliance with India's Digital Personal Data Protection Act, 2023 (DPDPA).

1. What We Collect

Account & Business Information

• Business name, contact name, email address, and phone number provided during registration.
• Subscription and billing details (managed via third-party payment processors).

Usage Data

• Job records, production statuses, comments, vendor assignments, and other content you enter into TaskForge.
• Device type, browser, IP address, and access timestamps — collected automatically for security and platform performance.

Payment Information

• Payments are processed by a third-party gateway (e.g., Razorpay or Cashfree). We do not store card numbers or banking credentials on our servers.
• We retain transaction IDs, amounts, and billing history solely for GST invoicing and financial record-keeping.

2. How We Use Your Data

We use your data solely to:

• Provide and operate the TaskForge service.
• Process payments and issue GST-compliant invoices.
• Send service-related communications (billing receipts, downtime alerts, feature updates).
• Improve the product using aggregate, anonymized usage patterns.
• Respond to support requests and resolve technical issues.
• Comply with legal and regulatory obligations.

We do not use your data for advertising purposes, and we do not sell or rent your data to any third party.

3. Data Storage & Security

• Your data is stored on Google Firebase servers hosted in secure, ISO-certified data centers.
• All data in transit is encrypted using HTTPS/TLS.
• Access to production systems is restricted to authorized Imagilabs personnel only.
• We conduct periodic security reviews and follow responsible disclosure practices.

While we take commercially reasonable precautions, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

4. Data Retention

• Account and job data is retained for as long as your subscription remains active.
• After cancellation, your data is retained for up to 30 days, during which you may request an export.
• After 30 days from cancellation, your data may be permanently and irreversibly deleted from our systems.
• Billing records may be retained longer where required by Indian tax or financial regulations.

5. Your Rights Under DPDPA 2023

As a Data Principal under India's Digital Personal Data Protection Act, 2023, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correct — request correction of inaccurate or outdated information.
• Erase — request deletion of your personal data, subject to legal retention requirements.
• Withdraw Consent — withdraw consent for data processing at any time (note: this may affect your ability to use the service).
• Nominate — designate a representative to exercise these rights on your behalf.
• Grievance Redressal — file a complaint with our Grievance Officer (see Section 10).

To exercise any of these rights, contact us at taskforge@imagilabs.in. We will respond within 30 days of receiving your request.

6. Third-Party Services

TaskForge uses the following third-party services to function:

• Google Firebase — database, authentication, and hosting infrastructure.
• Razorpay / Cashfree — payment processing and subscription billing.

Each third-party service has its own privacy policy. We encourage you to review those policies. We ensure any data shared with third parties is limited to what is necessary for service operation.

7. Cookies

TaskForge may use essential session cookies to maintain your login state. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

8. Children's Data

TaskForge is a B2B platform designed for business use. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided data to us, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notice at least 7 days before the changes take effect. Your continued use of TaskForge after the effective date constitutes your acceptance of the updated policy.

10. Grievance Officer & Contact

For privacy-related concerns, data requests, or to file a complaint under DPDPA 2023, please contact our Grievance Officer:
Imagilabs
Email: taskforge@imagilabs.in
Website: imagilabs.in

We aim to resolve all privacy-related grievances within 30 days of receipt.